Delta Vacations Senior Program Manager, Customer Experience

Delta Vacations Senior Program Manager, Customer Experience

• Evaluate Delta Vacations current customer experience strategies and touchpoints, documenting, redefining, optimizing, and measuring them
• Understand and map the Delta Vacations journey for various audiences and channels
• Proactively identify any opportunities, failures, gaps in seams in the process and develop a case/plan to resolve as many as possible
• Manage CX workstream activities to achieve business goals.
• Serve as SME on all CX projects, journey stage opportunities, develop and implement initiatives to further drive enhancements.
• Develop and lead project pilot strategy.

• Candidates for this position may have a Bachelor’s degree from a four-year college or university; or equivalent work experience; or equivalent combination of education and experience
• Must be able to effectively and professionally communicate with management, staff and customers as well as demonstrate sound judgment/reasoning skills.
• Must possess strong attention to detail and proofreading skills.
• Strong communication skills, both verbal and written, with the ability to influence at all levels of the organization.
• Ability to prioritize and successfully manage multiple projects/deadlines simultaneously.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

• Competitive salary, profit-sharing program, recognition, and performance incentives.
• 401(k) with generous company contributions up to 5%.
• Paid time off including vacation, holidays, paid personal time, birthing parent, and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Comprehensive wellbeing programs to support your overall health, including an employee assistance program, free financial mentoring, and abundant mental health resources.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Access to more than 500 discounts, specialty savings, and voluntary benefits through Delta Perks such as car and hotel rentals, Delta Vacations Packages, auto, home, and pet insurance, legal services, and childcare.

Delta Vacations, a Delta Air Lines company, is seeking a driven and dedicated team member with a passion for travel and customer experience to join our team.