Senior Training Specialist

No detailed description available.

• Learn new software programs and train division personnel
• Develop training aids and quick reference guides for users.
• Install personal computer and printer for new employees.
• Provide training to new employees on the computer system and hardware packages.
• Schedule and coordinate Skillware or other offsite training for new employees.
• Provide ongoing training support to division personnel.
• Update division personnel concerning changes in computer procedures.
• Provide user support on all aspects of Enterprise Imaging System (EIS).
• Serve as division office microcomputer system administrator by maintaining division distribution lists, passwords and library of standard documents.
• Install computer hardware and software upgrades.
• Assist in the installation of EIS hardware and software.
• Assist field staff personnel with agent training on software packages, such as Open Crisp, by preparing training materials and/or making training presentations.
• Accompany field personnel to install computer hardware/software in agent’s office.
• Provide assistance with telephone calls from field staff and agents to resolve problems using computer software and hardware.
• Division liaison with Information Technology department to identify and resolve division problems with computer communication network, hardware or software.
• Perform other job related duties as necessary.

• Be fluent in Microsoft Office
• Knowledge of network basics for file transfers and management
• Knowledge of Windows Desktop Operating System
• Knowledge of Virtual Private Network (VPN)
• Knowledge of personnel computers, laptops and mobile devices
• Knowledge of scanners and printers
• Ability to learn Company specific software and new software products.
• Ability to listen carefully to users describe computer problems over the phone and the ability to diagnose problems and provide solutions.
• Knowledge of Rain and Hail’s products, services and systems in order to assist users.
• Knowledge of organizational methods and ability to manage multiple tasks simultaneously.
• Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers.
• Ability to learn and develop skills in the use of Division equipment, including computers, software, EIS scanners and workstations, calculators, telephone system, etc.
• Ability to remain calm and professional during peak periods of activity.
• Ability to work from oral or written communication.
• Ability to travel away from home on a limited basis.
• Ability to work independently under general supervision.
• Ability to maintain confidentiality related to all duties and responsibilities, including marketing information, product knowledge, pricing, processes and systems.
• Ability to assist in other work related areas as required.

• Comprehensive benefits package
• 401k matching
• Health insurance
• Flight privileges