Lead, Clinic Solutions

Lead, Clinic Solutions job at Abbott | Abbott Careers

• Demonstrate drive to provide outstanding customer service with clear verbal and written communications
• Act as an extension of the leadership team, handling escalations and supporting strategic initiatives
• Identify and interpret appropriate steps to resolve the need of the customer
• Oversee multiple, concurrent customer implementations and projects across various products
• Mentor and train Clinic Account Representatives (CARs) and assist with SOP updates and process improvements
• Conduct quality audits, manage QA processes, and ensure compliance with training and job requirements
• Analyze complex data sets to support business objectives and identify trends in customer experience and resource utilization
• Collaborate daily with internal teams and upper management to resolve issues and drive innovation
• Recommend and implement process changes to enhance productivity and customer satisfaction
• Make necessary corrections to information entered to ensure problem resolution
• Deescalate the issues and provide satisfactory solutions
• Flexibility to operate in several systems or platforms and balance tasks throughout the workday
• Ability to multitask in handling customers on various reporting platforms
• Fostering a customer service culture that strives for 100% customer satisfaction

• Bachelor’s degree or equivalent experience in customer-facing roles
• 3-5 years of experience in client success or similar customer-facing roles
• Proficiency in Microsoft Office Suite
• Demonstrated ability to participate in complex projects with cross-functional teams

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit
• FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree

Abbott is a global healthcare leader that helps people live more fully at all stages of life.