Customer Experience Specialist – Singapore

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important.

• Answer calls in an efficient, courteous, and accurate manner
• Assess customer needs
• Offer solutions and additional products
• Interact with a globally diverse group of customers and colleagues
• Build customer relationships and ensure timely response and resolution of issues
• Perform all jobs related to effective customer service to our passengers regarding their flight arrangements with our airline
• Sell travel related services and promote credit card vendor partner products
• Optimize booking opportunities and promoting member retention and loyalty

• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Must be a Singapore citizen or Singapore Permanent Resident
• Excellent command of spoken and written business level of English
• Computer skills and comfort with navigating software applications, email, instant messaging, and internet searches
• Excellent telephone etiquette, good written and verbal communication skills
• Must have a flexible schedule as this position will require you to work weekends, holidays

• Comprehensive health & wellness benefits including medical, dental, and life benefits
• Opportunities to earn additional monthly performance incentive after completing the six-month probation period
• Industry-leading profit sharing
• Unlimited flight benefits on Delta & Discounted Fares on Other participating Airlines under the Zonal Employee Discount Program
• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements.