Customer Experience Specialist – Singapore

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important.

• Answer calls in an efficient, courteous, and accurate manner
• Assess customer needs
• Offer solutions and additional products
• Interact with a globally diverse group of customers and colleagues
• Build customer relationships and ensure timely response and resolution of issues
• Perform all jobs related to effective customer service to our passengers regarding their flight arrangements with our airline
• Sell travel related services and promote credit card vendor partner products
• Optimize booking opportunities and promoting member retention and loyalty

• Excellent command of spoken and written business level of English
• Computer skills and comfort with navigating software applications, email, instant messaging, and internet searches
• Excellent telephone etiquette, good written and verbal communication skills
• Must be a Singapore citizen or Singapore Permanent Resident
• Flexible schedule as this position will require you to work weekends, holidays

• Comprehensive health & wellness benefits including medical, dental, and life benefits
• Opportunities to earn additional monthly performance incentive after completing the six-month probation period
• Industry-leading profit sharing
• Unlimited flight benefits on Delta & Discounted Fares on Other participating Airlines under the Zonal Employee Discount Program
• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

Delta Air Lines, Inc. is committed to providing Employees with equal opportunity for learning and personal growth.