Customer Experience Specialist – Cincinnati, OH

Customer Experience Specialist – Cincinnati, OH

• Answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products
• Actively listening, quickly identifying and owning customer issues, actively search for solutions to problems, making quality decisions, attention to detail, interacting with a globally diverse group of customers and colleagues
• Specialists consistently sell travel-related services and promote credit card vendor partner products
• Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements
• There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues
• Assist customers via Twitter, Facebook, or other emerging social media platforms

• High School diploma, GED, or High School Equivalency
• Be at least 18 years of age
• Authorized to work in the United States
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches
• Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
• Reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment
• Demonstrate that privacy is a priority when handling personal data

• Competitive salary
• Industry-leading profit sharing program
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks

Delta Air Lines, Inc. is an equal opportunity employer including disability/veteran.