Customer Data Solutions Lead

Delta’s Customer Data team is seeking a Customer Data Solutions Lead to help shape the future of how we deliver personalized experiences at scale.

• Translate business needs into clear, actionable technical requirements for IT teams
• Coordinate delivery timelines and ensure alignment across IT, DPO, and business teams
• Prototype new core, foundational data sources and help build cases to facilitate IT-productization of those data sources
• Own the end-to-end delivery process, including UAT and stakeholder sign-off
• Triage product defects and support IT in resolution and prioritization
• Shape the roadmap for customer data capabilities in partnership with product manager
• Ensure data products are scalable, reliable, and aligned with enterprise architecture
• Work closely with IT to find opportunities to improve the current data environment to drive efficiencies and future scalability in both traditional EDW environments as well as AWS cloud environments
• Support the creation of enterprise-wide, customer-centric data assets
• Advocate for data quality, consistency, and usability across channels

• Able to understand business needs and bridge the gap between those needs and IT
• Strong communication skills and a passion for solving complex data problems
• Understanding of how Delta uses data to drive business decisions, for analytics, and within visualization tools
• Proficiency in data querying/modeling and able to write SQL queries from scratch and experience with a scripting language
• Able to build good interpersonal relationships with business partners, business analysts, technology teams, and leadership
• Ability to work well with diverse groups in a time sensitive and team environment with minimal direction
• Be results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

• Competitive salary
• Industry-leading profit sharing program
• Performance incentives
• 401(k) with generous company contributions up to 9%
• Up to 2 weeks of vacation
• Up to 56 hours of paid personal time
• 10 paid holidays
• 12 weeks of paid maternity/parental leave
• Comprehensive health benefits
• Holistic wellbeing programs
• Domestic and international flight privileges
• Career development programs
• World-wide partnerships
• Business Resource Groups
• Recognition rewards
• Access to over 500 discounts

Delta Air Lines, Inc. is a global airline that provides air transportation services to millions of customers every day.