Senior Supportability Manager

Join CE&S and help us accelerate AI transformation for our customers and the world.

• Proactively drive support experience improvement with relevant engineering leadership stakeholders
• Lead your team to provide feedback based on case analysis to the engineering product team
• Utilize AI capabilities for creating automation and streamline manual activities
• Construct an evidence-based business case for significant engineering changes required
• Direct proactive and predictive measures (auto-healing, deflection, self-service automation), as well as reactive measures (bug fixes)

• 8+ years of related work experience
• 10+ years of experience as a people manager
• 3+ years of experience driving Engineer Readiness, Product Quality and Supportability investments

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.