Customer Success Manager - Group

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Customer Success Manager – Group is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.

• Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
• Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
• Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams

• Deep understanding of revenue cycle operations, terminology, and workflows
• Experience with athenahealth, EPIC, Cerner, or similar RCM platforms

• 401k matching
• Health insurance
• Flight privileges

athenahealth is a leading healthcare technology company that offers IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.