DSHS HCLA Quality Assurance Consultant

Benefits

Join the Home and Community Living Administration (HCLA) in Lacey, WA and help shape the future of long-term services and supports for Washington’s most vulnerable residents.

HCLA is a newly formed administration within the Department of Social and Health Services (DSHS), bringing together the Developmental Disabilities Administration and the Aging and Long-Term Support Administration. This unified team is responsible for overseeing Washington State’s system of long-term care, serving individuals with disabilities and older adults through home and community-based services, protective oversight, regulatory compliance, and case management.

The team is currently seeking a motivated QA Consultant who practices cultural humility to join our team. The ideal applicant will have an eye for detail, experience with QA practices, and excellent interpersonal communication skills coupled with a compassion for supporting aging adults.

Please note that this position is fully remote, with the occasional in-person meeting and is a Monday - Friday work schedule.

Some of what you’ll do

•Complete QA process reviews of WCF activities statewide in compliance with policy, WAC and RCW. •Use a variety of methods to determine case accuracy, evaluating the effectiveness of the system to minimize risk. •Provide professional consultation to promote excellence in service delivery. •Ensure compliance with federal and state requirements and consistency in policy interpretation. •Lead your QA team during process review cycles, including acting as a liaison between QA and field staff, fostering relationships with our customers, and ensuring the review is accurately and thoroughly completed.

• Complete QA process reviews of WCF activities statewide in compliance with policy, WAC and RCW
• Use a variety of methods to determine case accuracy, evaluating the effectiveness of the system to minimize risk
• Provide professional consultation to promote excellence in service delivery
• Ensure compliance with federal and state requirements and consistency in policy interpretation
• Lead your QA team during process review cycles, including acting as a liaison between QA and field staff, fostering relationships with our customers, and ensuring the review is accurately and thoroughly completed

• Working knowledge of QA practices
• Experience with long-term care services
• Prioritization – You can juggle tasks, manage competing deadlines, and stay organized in a fast-paced environment
• Communication – You explain things clearly, both in writing and when speaking, so everyone from clients to colleagues understands you
• Collaboration – You work well with others and maintain a professional, respectful tone with both the public and your teammates
• Legal comprehension – You understand and can interpret legal documents relevant to benefits or eligibility
• Independent decision-making – You’re comfortable making informed choices and analyzing complicated information on your own
• Problem-solving – You approach challenges with curiosity, logic, and a clear head, using critical thinking to find solutions
• Adaptability – You stay proactive and open to improvement, especially when refining processes in program evaluation

• Flexible/Hybrid work arrangement
• Paid time off
• Health insurance
• 401(k) matching
• Longevity pay

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.