Performance Analytics Analyst

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Performance Analytics Analyst compiles and analyzes information from various data sources in order to identify areas of opportunity and drive strategic initiatives for Ground Operations. They’ll use various analytical tools and collaborate with Ground Operations Teams in order to help structure work, direct Team members, develop recommendations, and implement changes. The Performance Analytics Analyst is a skilled collaborator and problem solver who is ready to drive the future of Southwest’s Ground Operations.

• Deliver analysis and solutions that illustrate a clear understanding of the business problem at hand as well as the broader impact across the Operational group and Company
• Pull, gather, and consolidate data to analyze, summarize and interpret insights to drive recommendations to the Team and Leaders
• Identify areas to improve operational performance and business processes through an understanding of Customer/process insights, assurance data, strategic needs, and risk management
• Keep informed regarding pending industry changes, trends, or best practices and evaluate how they will fit into the strategic vision of the Department or Company
• Lead projects and improvement efforts by defining objectives, structuring the work, directing Team members, developing recommendations, and implementing changes
• Assist with the execution of existing methodologies to evaluate Company processes, support planning decisions, engage Stakeholders, and deliver on project goals and requirements
• Utilize analytical tools such as Alteryx, SQL, Tableau, Power BI to gather large data sets and better frame the opportunity space
• Work cross-functionally with all Ground Operations groups to assist meeting short/long range goals

• Demonstrated ability to utilize statistical and analytical techniques that arrive at fact-based decision making
• Skilled in using logic and critical reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
• Ability to concentrate on a task over a period of time without being distracted
• Ability to work well with people at all levels of the organization
• Ability to use various methodologies and high-level statistical concepts to discover new insights on traditional metrics

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.