General Manager, Client Operations, DPS

Delta Professional Services (DPS) is the premier Flight Training & Standards provider of choice to Delta Air Lines, its affiliates and key industry partners. The General Manager, Client Operations, will be responsible for leading and motivating a team of DPS individuals that are responsible for providing high quality customer service and support for multiple clients external to Delta Air Lines.

• Lead DPS Client Program Managers
• Mentors, coaches, and inspires a diverse team to perform and deliver at their best
• Foster strong relationships with client leadership teams
• Strong influence and collaboration skills to work effectively cross-divisionally with trust, an enterprise mind-set, and a focus on delivering quality results on time
• Coordinate with DPS and client teams to deliver premium services on time, every time
• Partner with client leadership to identify target needs, staffing requirements and potential areas for growth
• Leads and effectively manage high impact projects with an acute understanding of risks, tradeoffs, and competing corporate priorities
• Manages DPS P/L as it relates to Client Operations
• Support sourcing and recruiting of DPS personnel as needed to support Client Operations
• Support the relationship and communication strategies with multiple client training teams
• Consistently prioritizes safety and security of self, others, and personal data
• Establishes an environment of continuous improvement
• Write and distribute periodic DPS employee communication
• Coordinate periodic town-hall meetings
• Review and approve employee expenses
• Travel required

• Solid organizational and leadership skills
• Conversant with Air Carrier Flight Operations and Federal Aviation Regulations
• Conversant with Air Carrier Training Requirements
• Commercial Pilot Certificate (Airline Transport Pilot Certificate preferred)
• Must be able to effectively communicate (verbally and in writing) and present to employees and executive leadership
• Solid computer skills including proficiency with MS Office 365 and other Delta/DPS software
• Solid leadership skills – strong ability to lead, mentor and motivate team and peers
• Analytical Skills - Ability to use thinking and reasoning to solve a problem
• Problem Solving - Ability to make critical decisions while following company procedures
• Attention to Detail – Ability to produce work that is compliant and error-free while meeting established deadlines
• Diversity - Ability to work in a friendly, respectful, and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc.
• Honesty/Integrity/Ethical Standards – Ability to maintain high moral standards and be honest and ethical while performing job duties
• Innovative and strategic thinker
• Must be performing satisfactorily in present position
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

• Competitive salary
• Industry-leading profit sharing program
• Performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks

Delta Air Lines, Inc. is a global airline that provides air transportation services to millions of passengers every year. Our mission is to provide safe, reliable, and customer-focused air transportation services.