Internal Communications Consultant

Job Summary: We are seeking an Internal Communications Consultant to partner cross-functionally with departments and Executives and, provide strategic communication planning through execution. This role will also go beyond execution, navigating complex Company priorities and influencing outcomes across the organization. Responsible for communication strategy in support of Companywide initiatives, determining messaging goals, and advising on appropriate tone and channels to deliver clear and effective messages that align with Company objectives while providing legendary Customer Service to achieve goals and objectives across multiple teams.

• Serve as communications program lead and strategic communications counsel to colleagues, internal clients' Leaders, and Executives—determining appropriate tone, message, and channel to deliver clear and effective messages that align with Company and client objectives
• Partner with departments to create communication strategies to create deeper engagement with multiple stakeholders
• Demonstrate autonomy in the development of message and channel strategy, gathering inputs from multiple sources, obtaining and coordinating the proper approvals, and partnering with other departments or outside partners as needed to build and execute communication strategy
• In partnership with Customer Experience & Analytics and other Communications Teams to define and measure key performance metrics, analyze data, and develop recommendations based on findings
• Work closely with Senior Leaders across the Company to advise on communication tactics, ghostwriting, and offering constructive communication advice
• Work in a collaborative spirit through relationship-building with internal stakeholders to ensure alignment and prioritization of their department goals and communication efforts
• Stay current with advancements and trends in communication, specifically in the areas of mobile messaging, social and collaborative sites, and digital presence
• Support and advise the communications strategy for internal clients during crises
• May perform other job duties as directed by Employee’s Leaders

• Extensive knowledge of writing, communication strategy, tactics, and tools and an understanding of how to effectively execute on them including creative ways to inform and connect via written, oral, and visual media
• Excellent oral and written communication skills, including production of Executive-level presentations and communication materials which illustrate how communication contributes to business objectives
• Demonstrate comfort and confidence with public speaking and presenting in front of senior level Leaders
• Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and applying relevant information to communication strategy and messaging
• Strong knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including Microsoft Office or other word processing tools
• Ability to listen, understand, and communicate ideas presented in writing and/or in speaking with others
• Ability to influence without positional authority
• Must demonstrate a strategic thought process, proactive initiative, and a sense of urgency
• Must take ownership and accountability
• Must meet confidentiality expectations pertaining to confidential, proprietary, and sensitive Company information

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.