Specialist - Customer Systems Support

Provides support for customers calls and emails to resolve customer issues with ABC hardware, applications, connectivity and standard customer service related issues that arise from the customer's use of these ABC applications.

Responsibilities not listed.

• Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education
• Normally requires a minimum of two (2) years directly related and progressively responsible experience
• experience in a customer service environment and supporting PCs in a LAN environment a plus

• Provides support for customers calls and emails to resolve customer issues with ABC hardware, applications, connectivity and standard customer service related issues
• Maintains a deep understanding of ABC system solutions and leverage the most relevant features/functionality when speaking with customers about their specific business issues
• Documents potential system and process enhancement recommendations based on customer feedback
• Independently facilitates systems training to end users and sales representatives in formal sessions such as scheduled classroom or web-ex training or in a one-on-one setting
• Conducts product presentations and demos to current and potential customers as needed
• Promotes ABC proprietary applications when communicating directly with customers telephonically, in written form or in person
• Manages and resolves customer complaints; escalating to Manager and/or Sales Business Owner as necessary
• Conducts research on new technology as requested in order to stay abreast of any new releases and features of business operating systems and software utilized by the organization
• Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent, high-quality customer experience
• Manages and completes project ticket assignments to achieve desired results within the defined timeline
• Supports Customer Systems Solution Specialists in the set-up and transition of new accounts or initiatives relative to ABC systems
• Performs related duties as assigned

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.