Patient Access Representative (Temporary, On-Call)

Patient Access Representative (Temporary, On-Call) at Kaiser Permanente

• Answer phones
• Make appointments
• Process referrals
• Maintain provider templates and appointment schedules
• Verify patient demographics and insurance coverage
• Obtain prior authorization for services
• Process items in the appropriate work queues to complete registration and enter service capture data
• Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors
• Communicate with external government payors and employers, as necessary
• Work directly with patients on billing related matters and provide fee estimates to patients for Kaiser Permanente services
• May perform duties related to cash collection and depositing
• Demonstrate strong customer service and communication skills
• Adhere to HIPAA and patient confidentiality requirements
• May act as the patient's first point of contact with Kaiser Permanente

• Minimum one (1) year of experience in a business office within a medical care delivery, hospital, insurance or large contact center environment
• High School Diploma or General Education Development (GED) required

• Health insurance
• 401k matching
• Flight privileges

Kaiser Permanente is a healthcare organization that provides medical care and health insurance to its members