Senior Associate, Product Manager, GenAI for Operations

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.

• Leading an effort to use Generative AI to transform how we handle customer calls
• Working with a large cross-functional team
• Aligning a large group of stakeholders
• Designing AI agents

• At least 2 years of experience working in Product Management
• Bachelor's Degree or military experience

• Competitive salary and equity
• Excellent medical and dental insurance
• 401(k) matching
• Continuous learning budget
• Highly supportive and 'bought in' leadership environment

Our team helps transform our Fraud and Servicing organization via implementing AI-based solutions. Our work seeks to improve customer experiences and help our organization grow.