Senior Tech Ops Engineer, Europe

Senior Tech Ops Engineer, Europe – Travelers Careers

• Drive troubleshooting of network infrastructure and services, respond to alerts, create solutions, and provide customer support.
• Resolve tasks that require critical thinking and follow documented actions or instructions to complete the work.
• Collaborate with peers to proactively identify potential issues and areas of improvements in existing network environment.
• Provide input to develop and/or redesign solutions while consulting with application areas and business units to provide technology recommendations and solutions to support business needs.
• Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.
• Determine and resolve technological problems.
• Identify and tackle infrastructure root causes using the Root Cause Analysis (RCA) process.
• Remediate and improve resiliency of faulting systems.
• Improve troubleshooting documentation with the Incident Response Team.
• Provide input to develop and/or redesign solutions with partnership from application and engineering teams.
• Multitasks according to business priorities and production availability requirements.
• Act as a Problem Process Ambassador to the Technology and Operations organization by providing assistance and guidance through the problem management process to others who are not familiar or experienced with the process.
• Perform other duties as assigned.

• Knowledge and experience with Information Technology Infrastructure Library processes and event management.
• Excellent communication skills with the ability to translate technical concepts into relevant business terms.
• Demonstrated independently research, analyse and pinpoint root cause of significant system outages in pressure situations and provides recommendations and can understand what corrective actions are necessary to resolve and restore services to critical business systems.
• Excellent ability to manage multiple priorities simultaneously and follow through to ensure timely completion.
• Exemplify the ability to provide critical system support and service across Middleware technologies including Application and Web servers, SSO technologies, Automation tools, scripting, monitoring and analysis tools, and/or network technologies.
• Strong technical aptitude with the ability and initiative to quickly learn new infrastructure technologies and deploy new concepts and technologies (i.e. Amazon Web Services, Google Compute Platform, Azure, OpenShift Container Platform, Pivotal Cloud Foundry, MuleSoft).
• Related Degree qualification or equivalent experience preferred.

• Private Medical Insurance
• Retirement
• Holiday Entitlement
• Wellness Programme
• Volunteer Encouragement

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