Senior Site Reliability Engineer

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a Senior Site Reliability Engineer to join our Service Operations, Site Reliability Engineering team within the Cloud Infrastructure Engineering division.

• Provisioning and ongoing management of physical & virtual Linux machines
• Engage closely with sister teams to assume ownership of various system lifecycle tasks
• Automate away toil and/or create empowerment processes for transitioning high urgency work to the NOC’s rapid response team
• Build automated monitoring & observability using tools such as Prometheus/AlertManager, iCinga, Grafana, etc.
• Participate in all Agile/scrum ceremonies including daily stand-ups, sprint planning, backlog grooming, etc.
• Participate in the team’s on-call rotation (expected to begin late 2024, early 2025)
• Work closely with internal teams to integrate new monitoring & alerts into the NOC using Perl scripting to author custom parsing & mapping rules
• Develop metrics and observability dashboards which can be used to measure and track various success measures for the team & the business

• 5+ years of professional experience delivering SaaS solutions, preferably in a hybrid cloud environment
• Bachelor’s or Master’s degree in a Computer Science / Engineering program
• Proven experience using query languages to deliver observability solutions
• Proficiency working with one or more configuration management tools (Puppet, Chef, Ansible, etc.)
• Admin-level expertise with a Unix-based operating system
• Proven ops background using cloud-native best practices
• Proven proficiency with one or more scripting languages (Python, Ruby, Perl, Java, etc.)
• Proficiency working with Git & Atlassian suite or similar
• Proficiency working with containerized environments is a plus
• Experience creating technical documentation & standard operating procedures (SOPs)

• Health and financial benefits
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

athenahealth is a progressive & innovative U.S. health-tech leader, delivering IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.