eCommerce Marketplace Program Manager, WW CSO

We are looking for a dynamic and entrepreneurial eCommerce Customer Experience (CX) Manager to join our global team. This role will be instrumental in shaping and driving our Digital Channel strategy across global marketplaces, using digital merchandising skills, data analytics and a customer-first approach.

• Lead the global CX strategy across marketplaces, ensuring a seamless and optimized customer experience that aligns with Apple’s high standards.
• Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that enhance Marketplaces customer engagement and drive sales growth.
• Execute a WW Marketplaces CX roadmap, including A/B testing, technical improvements, and marketplace program launches to continuously improve the digital shopping journey and results.
• Use data-driven insights from web analytics, industry trends and customer behavior to inform decision-making and optimize the online customer experience.
• Drive innovation by developing cases and proof of concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.

• Typically 8+ years experience in eCommerce, CX, Marketplace sales
• Hands-on experience with one or more Marketplaces, such as Amazon, JD.com, Flipkart, Coupang, etc.
• A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management
• Analytical and meticulous, with a strong ability to translate data into actionable strategies
• A team player who excels in cross-functional collaboration and stakeholder management
• Proficient in Excel and Keynote

• Weekly Hours: 40
• 401k matching
• Health insurance
• Flight privileges
• College Student Offer
• Certified Refurbished
• Financing
• Personal Setup

Apple's Worldwide Channel Strategy & Operations (WW CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales.