Manager, Security Operations

The Manager, Security Operations will serve as the physical security subject matter expert supporting Capital One’s Retail Line of Business, which includes more than 300 locations throughout the United States.

• Provide strategic consultation and solutions that mitigate physical and safety risks on local, regional and enterprise levels.
• Design, develop, and execute controls, tests, and programs to ensure Capital One retail locations are compliant with physical security requirements, exceed industry standards, and meet all necessary regulations to include the Bank Protection Act (BPA) ensuring the safety and security of associates, contractors, and customers.
• Proactively identify and mitigate risk.
• Quickly respond to and manage security incidents.
• Successfully manage security projects and initiatives.
• Partner with internal and external stakeholders, creating robust, trusted relationships to deliver the best in class safety and physical security program.
• Create proactive plans to engage and secure senior management alignment for safety and security initiatives that support the Retail business model and maintain business continuity.
• Partner with the Life Safety team, Retail Operations and other stakeholders to deliver training programs to educate Retail associates on security best practices and protocols.
• Actively participate in stakeholder and leadership meetings with clear and organized communication to provide physical security and incident response subject matter expertise.
• Deploy and manage contract guard resources within the assigned Area of Responsibility.
• Review and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies.
• Manage escalated and crisis situations with calm resolve and well-managed counsel.
• Build and maintain partnerships with law enforcement, subject matter experts, and relevant industry professionals.

• Bachelor’s Degree or military experience
• at least 7 years of experience in multi-site retail security, physical security, or law enforcement with a proven track record of managing security operation
• at least 7 years of experience building and leveraging relationships with law enforcement, industry, and physical security subject matter experts
• at least 3 years in a leadership role
• at least 5 years experience with security design and build protocols and best practices

• 401k matching
• Health insurance
• Flight privileges
• Long term incentives (LTI)
• Cash bonus(es)

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change.