Sustaining Quality Program Manager, Pixel

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

• Monitor and analyze field performance data (e.g., telemetry, Return Materials/Merchandise Authorization (RMA) data, customer feedback, diagnostic logs) to identify trends, anomalies, and potential quality issues.
• Lead and support root cause investigations for field failures, collaborating with Design Engineering, Manufacturing, Supply Chain, and other cross-functional teams.
• Drive containment actions and permanent corrective actions for identified quality issues, ensuring implementation across the supply chain.
• Partner with New Product Introduction (NPI) teams to provide feedback from the field, collaborating with future product designs and manufacturing processes for improved quality.
• Work with suppliers to address component and sub-assembly quality issues impacting field performance.

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• 5 years of experience in a technical quality role (e.g., reliability, failure analysis, field quality) for hardware products in consumer electronics, automotive, or medical device sectors.

• Ability to travel 25% to manufacturing sites, supplier facilities, or service/repair locations worldwide for investigations and audits
• Excellent communication and presentation skills, with the ability to interact with all levels of the organization and external partners

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