Global Lead, Creator Service Delivery

YouTube has grown into a community used by people across the globe to access information, share video, and shape culture. The Creator Support Vendor Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators through our vendor network.

• Partner with product teams and lead the implementation of creator-specific support workflows.
• Develop vendor performance management standards along with key stakeholders across multiple parameters.
• Act as a key point of contact for senior leadership across customer stakeholders and vendors, on matters pertaining to overall vendor strategy and performance.
• Establish and set strategic direction for the Creator Support team and report vendor performance.
• Manage a global team.

• 13 years of experience in a sales management consulting, sales operations, sales leadership or related role.
• 10 years of experience leading a technology-focused vendor program.
• 8 years of experience in people management.
• Experience building business cases or plans that incorporate market research, competitive intelligence, and internal resource analysis to recommend a course of action.

• Bonus opportunities
• Equity
• Health insurance
• 401k matching
• Flight privileges

YouTube is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.