Platform Operations Senior Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are seeking a Platform Operations Senior Analyst to join our Platform Operations team in our Belfast, ME location.

• Manage and troubleshoot customer issues using Salesforce, ensuring timely and effective resolutions.
• Create JIRA tickets for our product teams to facilitate deeper technical troubleshooting and issue resolution.
• Follow and update Standard Operating Procedures (SOPs) to ensure efficient business operations.
• Create, update, and edit process documentation to reflect current practices and improvements.
• Collaborate with internal stakeholders to design solutions and effectively address issues.
• Continuously learn new technologies and product capabilities to enhance service delivery and support.

• 0-2 years of experience in technical support, operations, or customer service role, or a combination of relevant education and experience.
• Understanding of the healthcare or health IT environment is a plus.

• 401k matching
• Health insurance
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.