Dispatcher II

The Dispatcher II role involves directing and servicing customer call-ins, dispatching drivers as needed, and preparing reports using a computer-based ticketing system. The position reports directly to the Field Supervisor and/or District Manager and plays a key role in ensuring smooth daily operations and excellent customer service.

• Directs and services customer call-ins, dispatches drivers as needed, and prepares reports using a computer-based ticketing system.
• Corrects issues with driver’s logs in Xata application;
• Schedules drivers/trucks to meter provings and trucks;
• May sort run tickets, DOT logs and other office paperwork;
• Uses Computer to hand enter loads called in, loads dispatched to drivers and any other required data related to dispatch;
• Uses Computer to look up lease numbers, tank numbers, leases by name, operator number, barrel flow by destination, tickets by ticket number and by destination;
• Dispatchers are also responsible for staying up to date with lease severances relating to State Oil and Gas Boards approval to haul;
• Prepares morning reports related to over 48 hours, dropped loads, loads hauled, and any other reports related to dispatch or company business;
• Track and file reports on a daily, weekly and monthly basis;
• Extensive interaction with customers relating to call-ins, coordinating leases to be hauled in a timely manner, ensuring that special instructions about leases are recorded and disseminated and resolving disputes over tickets;
• Fully qualified to perform edits and corrections;
• Perform other duties as assigned and relevant to operations of the company; and
• Demonstrate a positive impact by promoting safety in decisions and actions.

• High school diploma or equivalent
• Ability to speak, read and write in English
• Strong oral and written communication skills
• Interacts with the public, management, marketing and drivers
• Great customer and personal relations skills required
• Strong quantitative and analytical skills
• Basic math, keyboard skills, and knowledge of office procedures with responsible work habits
• Utilizes 10-key calculator, multi-line telephone system, copy, fax machines and computers
• Demonstrates conceptual thinking, strong planning, coordinating, problem solving skills, and multitasking abilities

• 401k matching
• Health insurance
• Generous benefits package

Plains All American is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs).