Training Operations Excellence Officer

Training Operations Excellence Officer - Chubb External Careers

• Oversee the planning, scheduling, and coordination of all training programs, including onboarding
• Ensure smooth logistics and execution of training sessions (both online and in-person), including venue booking, material preparation, and system updates.
• Track, monitor, and report training metrics, attendance, feedback, and outcomes to evaluate program effectiveness and suggest improvements.
• Collaborate with internal stakeholders (e.g., business units, HR partners) to identify training needs and ensure training solutions meet those needs.
• Act as the main point of contact with the Regional Training Team, aligning local activities with regional strategy and supporting the rollout of regional programs.
• Support the localization and adaptation of regional training content to meet cultural and operational requirements.
• Lead or support special projects related to training and development, including digital transformation and process optimization initiatives.
• Provide coaching and guidance to junior training team members, as needed.

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
• Excellent communication and interpersonal skills to manage cross-functional collaboration.
• Experience working with regional or cross-border teams is an advantage.
• Proficient in Microsoft Office Suite and Learning Management Systems
• Strong command of English, both written and spoken.

• Ensure smooth logistics and execution of training sessions (both online and in-person), including venue booking, material preparation, and system updates.
• Collaborate with internal stakeholders (e.g., business units, HR partners) to identify training needs and ensure training solutions meet those needs.
• Support the localization and adaptation of regional training content to meet cultural and operational requirements.
• Lead or support special projects related to training and development, including digital transformation and process optimization initiatives.
• Provide coaching and guidance to junior training team members, as needed.

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