DSHS HCLA Public Benefits Specialist 4

The Department of Social and Health Services, Home and Community Services division, is seeking a dedicated Public Benefits Specialist 4 professional to join our team in Spokane, WA.

• Determine eligibility for long-term care and support services
• Work directly with clients, their families, and representatives to gather financial and personal information
• Coordinate with social workers, case managers, and community agencies to support client care and service planning
• Review and analyze legal and financial documents to determine how they affect eligibility
• Help clients understand available programs and services, answer questions, and make referrals to other agencies as needed

• Strong knowledge of long-term care programs and public assistance policies
• Ability to interpret, analyze, and apply complex rules and data to determine program eligibility and resolve issues
• Effective communication skills, both verbal and written, to explain program requirements and collaborate with clients, coworkers, and community partners
• Exceptional customer service and problem-solving abilities, including working with diverse populations and navigating sensitive situations with professionalism and empathy
• Proficiency with technology and data systems, including ACES, Barcode, and Microsoft Office
• Ability to work independently and manage time effectively in a fast-paced environment with shifting priorities
• Adaptability and a willingness to learn, especially as it relates to changing policies, procedures, and program requirements

• Benefits
• Paid Time Off
• Health Insurance
• Retirement Plan
• Life Insurance
• Disability Insurance

The Department of Social and Health Services, Home and Community Services division, is seeking a dedicated Public Benefits Specialist 4 professional to join our team in Spokane, WA.