Member Services Representative

Member Services Representative AdventHealth Orlando

• Engages in all customer service activities
• Builds and retains relationships with existing members and clients
• Presents and sells products and services to current and potential members
• May assist in the preparation and sale of food and drinks in the Wellness Center Caf area
• Builds and maintains relationships with existing members to reduce attrition levels
• Assists members with billing changes, bridges, freezes or other changes in membership status
• Assists in the resolution of disputes regarding memberships
• Processes all inquiries pertaining to membership
• Responsible for tours and assigned member sales duties
• Responsible for Point of Sale (POS) operations
• May perform Spa booking procedures, educates guests about spa, and encourages spa club membership
• Organizes displays, restocks shelves and drinks, and keeps the environment clean and organized
• Responsible for notifying appropriate departments for any work order, as well as, Environmental Services for any services needed
• Performs other duties as assigned

• High School Grad or Equiv 0 years experience
• Basic Life Support - CPR Cert
• One-year retail or customer service experience
• Previous experience in a health and wellness/fitness center

• Customizable
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance
• Debt-free Education
• Nursing Clinical Ladder Program
• Sign-on Bonus
• Relocation Bonus
• Team Based Nursing Model
• Reimbursement for the NCLEX

At AdventHealth, what started as a converted farmhouse in rural Central Florida has become Central Florida’s major tertiary health care facility.