Engineer 1, Service Assurance - Managed Services

Responsible for the remote technical troubleshooting of managed services equipment for Comcast Business Enterprise customers.

• Perform technical troubleshooting of Managed Services equipment and services for Comcast Business Enterprise clients.
• Experience with Layer 1 and 2 troubleshooting; switches, routers and other network related equipment and devices.
• Experience with IP address, VLAN, Firewall and Gateway configuration and troubleshooting.
• Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE).
• Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment.
• Train and mentor supported teams.
• Collaborate with and foster relationships with internal and external customers.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Experience with networking experience
• Experience with SD-WAN, Fiber, Ethernet and Wireless
• Knowledge of Managed Services infrastructure monitoring and management tools.
• Understanding of OSI based network troubleshooting and best practices
• Experience with Cisco, Meraki, Aruba and Juniper devices

• Medical insurance
• 401(k) matching
• Paid time off including eight observed company holidays and flex time
• Exclusive perks + discounts, including tuition assistance, commuter benefits and more!