Customer & Partner Engagement Lead - Health & Life Sciences

Customer & Partner Engagement Lead - Health & Life Sciences

• Manage the CVP and Leadership Team’s external engagement rhythm, including prioritization, pipeline management, briefings, and tracking.
• Ensure clarity of objectives, quality preparation, and timely follow-through for all high-impact engagements.
• Support senior engineering leaders on top opportunities to remove blockers and strengthen customer and partner alignment.
• Facilitate executive-to-executive connections and roadmap alignment.
• Triage and route critical escalations, ensuring clear ownership, accountability, and resolution tracking.
• Manage executive sponsorship of strategic or at-risk accounts with structured continuity and follow-up.
• Capture and synthesize customer and partner insights to inform product and engineering priorities.
• Plan and execute executive briefing sessions to ensure purposeful, insight-driven engagement.
• Coach account teams on executive engagement strategy, overseeing all requests for CVP participation.
• Build and execute high-impact strategic communications programs, including executive participation in industry events and customer/partner forums, aligned to HLS priorities.
• Develop executive briefings, event materials, and narratives that showcase Microsoft’s innovation and impact across the health and life sciences ecosystem.
• Partner across engineering, marketing, communications, and field teams to ensure cohesive storytelling and coordinated engagement.
• Lead communities of practice connecting teams contributing to Customer & Partner Engagement (CPE) and strategic external engagement & communications.
• Leverage Microsoft AI and data tools to automate workflows, streamline reporting, and surface insights that enable faster, more informed decision-making.
• Anticipate leadership needs and coordinate cross-functional inputs to ensure clarity, foresight, and disciplined execution.

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years’ experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
• Demonstrated success leading strategic customer or partner engagements skilled at clarifying objectives, framing discussions, and driving impactful outcomes
• Exceptional written and verbal communication skills, with a proven ability to craft concise, executive-ready materials and translate technical strategies into concise, compelling narratives

• USD $116,900 - $203,600 per year
• 401k matching
• Health insurance
• Flight privileges
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

There’s never been a more exciting time to work in Health & Life Sciences (HLS) at Microsoft. This role offers the opportunity to help healthcare organizations harness technology and innovation to reimagine the patient experience, restore the joy of practicing medicine, and improve outcomes across the HLSec osystem.