Talent Development Program Manager

Southwest firmly believes that our People are our greatest asset, and Leaders within the Company support our People by ensuring all have equal opportunity for learning and personal growth. The Talent Development Program Manager provides both strategic guidance and hands-on execution across the Talent Optimization portfolio, with a direct focus on enterprise Leadership and Employee Development (LED) programs.

• Manage program by ensuring the learning program’s content, audience, requirements, and budget are up to date, compliant, and operating at the lowest cost possible without sacrificing quality
• Cultivate strong relationships with the business, internal & external training partners, and SWA U Teams, understanding each role’s involvement to successfully maintain a program
• Evaluate feedback from Learners, Partners, business, and evaluations to identify and address any opportunities in the learning program
• Review, mark up, and submit content edits needs to development team, managing scope of edits with business needs
• Represent the learning program to all internal & external partners accurately and concisely
• Manage medium to large program projects with or without an assigned project manager from intake to implementation, keeping partners informed and aligned along the way
• Drive learning requests through the processes, translating needs into an actionable ask for each partner
• Manage selection process of programs as applicable
• Manage Participant experience, including coaching and creating individualized development plans to maximize cohort experience and learning as applicable
• Facilitate program modules and present engaging Participants using adult Learning methodologies or ensure delivery Team has necessary content
• Manage programs or events throughout entire cycle including communications, logistic support, speaker selection, schedule of events, etc.
• May perform other job duties or take on additional responsibilities as directed by Employee's Leaders

• Advanced knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Advanced knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Intermediate knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Intermediate knowledge of Microsoft Office Teams, Word, Excel, and PowerPoint programs
• Skilled in understanding and applying information to contribute to the organization's strategic plan
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Skilled in collecting, organizing, visualizing and assimilating data including turning raw data into meaningful information
• Skilled in managing multiple ongoing requests, projects, programs, and processes simultaneously
• Ability to tailor communication content and approach to audience, demonstrating an excellent grasp of situation and context
• Ability to make sense of complex and sometimes contradictory information to effectively solve the problem and need of multiple stakeholders, including Sr Leadership
• Ability to fully own at least one program successfully sustain the program(s)

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.