Senior Product Management Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum.

• Represent the customer for your assigned product area, ensuring ownership of the end-to-end customer journey and all touchpoints.
• Partner with UX to research the problem space, identify user needs, and conceptualize solutions.
• Effectively frame and identify user-centered problems.
• Define epics and user stories, clearly articulating business requirements and acceptance criteria—including UX/CX/Support needs.
• Partner with Engineering to develop product features.
• Identify and track metrics and success criteria, creating transparency into program success and opportunities for improvement.
• Engage with Customer Success, Operations, and other internal partner teams to understand customer issues, communication of product decisions, and next steps.
• Drive ongoing backlog allocation and prioritization for customer issues within your area of responsibility.
• Support the rollout of fixes and features through alpha, beta, and general availability stages by collaborating with customer-facing teams, analyzing feature impact, and preparing communications.
• Partner with Product Management leaders to drive portfolio and product strategy.

• Bachelor’s degree required, Master’s preferred. Degrees in Computer Science, Business, Product Management, or Design preferred.
• 5-7 years of professional experience; product management experience desirable.

• 401k matching
• Health insurance
• Flight privileges

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum.