Trainer Intermediate

The Trainer Intermediate is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.

• Delivers product, technical, systems, sales, behavioral and skills-based training in a classroom or virtual environment.
• Delivers nationally developed curricula in a consistent manner applying principles of adult learning theory.
• Manages the learning environment to ensure desired outcomes are achieved including the transfer of learning.
• Displays solid knowledge of course content and materials.
• Uses PBWM Learning assessment tools to measure and analyze training results and identify gaps in learning; communicates curriculum gaps to Design and Development team.
• Creates individualized coaching plans that ensure new hire and incumbent learner success.
• Collaborates with key stakeholders to ensure learner and partner satisfaction with training outcomes.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• 2-5 years relevant experience
• Bachelor’s degree preferred
• Previous training experience preferred
• Flexible with schedule (days/nights/ability to travel up to 25%)
• Ability to stand for long periods of time to support classroom delivery
• Ability to sit for long periods of time to support virtual delivery
• Strong leadership, collaboration and interpersonal and communication skills
• Problem solving skills
• Experience with Microsoft Office applications and virtual learning technology
• Able to diagnose performance opportunities using reporting
• Able to create actionable coaching plans that produce a change in behavior
• Excellent one-on-one, group presentation and facilitation skills
• Professional demeanor, detail oriented, and able to interact in various business situations
• Able to organize and prioritize workload

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages
• planned time off (vacation)
• unplanned time off (sick leave)
• paid holidays

Discover your future at Citi