Payments Supervisor

The LATAM CSC Payments Supervisor (C11) is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to research, conduct analyses, and resolve operational issues.

• Manage small team of employees engaged in performing routine clerical or processing tasks
• Create customized transaction services reports based on data analysis
• Monitor and research operational opportunities to ensure adherence to audit and control policies
• Resolve transaction services issues and use technical expertise/ judgment to conduct operational analysis for solutions
• Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
• Develop and recommend strategic decisions based off in-depth comprehension of how the payments operations team interacts with others business units in accomplishing objectives
• Assist with providing informal guidance or on-the-job-training to new team members as required
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• 2-5 years of experience in a related role within financial industry / payments operations management
• Effective verbal and written skills
• Effective communication and analytical skills
• Effective relationship management skills
• Expert level proficiency in Windows, MS Project, and MS Office Suite

• Effective verbal and written skills
• Effective communication and analytical skills
• Effective relationship management skills
• Expert level proficiency in Windows, MS Project, and MS Office Suite

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