Senior Analyst, Implementation Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

• Directing all aspects of customer benefit plan implementation of Self-funded New Business Clients
• Partnering with all key internal and external stakeholders to proactively identify and address critical implementation issues
• Ensuring customer expectations are consistently satisfied or exceeded
• Mediating and coordinating resolution of all project deliverables and implementation-related tasks
• Developing and executing implementation strategy consistent with customer expectations
• Ensuring strategy is administered in accordance with all performance guarantee arrangements
• Engaging team members to follow through on their responsibilities
• Evaluating impact of customer requested exceptions and developing reasonable alternatives to satisfy client needs while minimizing impact on systems and operations
• Soliciting and assessing internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process

• 1-2 years Project management and leadership experience
• Negotiation and conflict resolution skills across various levels of the organization
• Ability to remain flexible yet focused during stressful situations
• Attention to detail and accuracy while focusing on overall project deliverables
• Ability to express complex concepts in a clear and concise manner
• Highly organized and able to quickly prioritize multiple assignments with high-quality results

• 401(k) plan
• Employee stock purchase plan
• No-cost programs for all colleagues
• Wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace