Senior Incident Response Engineer CIRT

Join CE&S and help us accelerate AI transformation for our customers and the world. As a Technical Support Engineer, you will own, troubleshoot and solve highly complex customer technical issues.

• Collaborates on cross-team and cross-product technical issues
• Reviews highly complex issues and contacts customers to understand issue
• Utilizes troubleshooting tools to help resolve customer issues
• Serves as a technical escalation point
• Performs complex product troubleshooting and remediation
• Analyzes patterns of problems and identifies workflows to optimize support engineering delivery
• Resolves highly complex cases and by working on the end-to-end on case resolution
• Serves as an escalation point for other engineers to assist in resolving cases
• Assists in the development of end-to-end readiness programs
• Leads case triage meetings and/or case discussions to share knowledge with other engineers
• Reviews diagnostic processes and collaborates to design complete systems
• Builds automation tools
• Contributes to product improvements by filing bugs and design change requests
• Acts as a trusted advisor to the product group
• Makes improvements based on feedback provided
• Translates feedback and creates processes and workflows for case resolution
• Uses business integration knowledge to influence strategy when engaging with customers
• Collaborates on cross-team and cross-product technical issues
• Reviews highly complex issues and contacts customers to understand issue
• Utilizes troubleshooting tools to help resolve customer issues
• Serves as a technical escalation point
• Performs complex product troubleshooting and remediation
• Analyzes patterns of problems and identifies workflows to optimize support engineering delivery
• Resolves highly complex cases and by working on the end-to-end on case resolution
• Serves as an escalation point for other engineers to assist in resolving cases
• Assists in the development of end-to-end readiness programs
• Leads case triage meetings and/or case discussions to share knowledge with other engineers
• Reviews diagnostic processes and collaborates to design complete systems
• Builds automation tools
• Contributes to product improvements by filing bugs and design change requests
• Acts as a trusted advisor to the product group
• Makes improvements based on feedback provided
• Translates feedback and creates processes and workflows for case resolution
• Uses business integration knowledge to influence strategy when engaging with customers

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience
• OR 7+ years of technical support, technical consulting experience, or information technology experience
• Minimum 3+ years Security Incident Response experience with recent operational security experience
• Minimum 2+ years of experience in Network Security Administration, and/or Systems Administration
• Minimum 3+ years customer facing experience
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

• Health insurance
• 401k matching
• Flight privileges
• Generous time away
• Maternity and paternity leave
• Savings and investments
• Discounts on products and services
• Opportunities to network and connect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.