Sr. Tech Specialist, General Liability

Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned General Liability Bodily Injury and Property Damage claims.

• Investigating, evaluating, reserving, negotiating and resolving assigned General Liability Bodily Injury and Property Damage claims.
• Providing quality customer service and ensuring file quality and timely coverage analysis and communication with insured.
• Consulting with Manager on use of Claim Coverage Counsel as needed.
• Directly handling assigned severity claims.
• Providing quality claim handling throughout the claim life cycle.
• Maintaining claim files and documents claim file activities in accordance with established procedures.
• Utilizing evaluation documentation tools in accordance with department guidelines.
• Proactively reviewing Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
• Establishing and maintaining proper indemnity and expense reserves.
• Recommending appropriate cases for discussion at roundtable.
• Attending and/or presenting at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
• Sharing experience and knowledge of creative resolution techniques to improve the claim results of others.
• Applying the Company’s claim quality management protocols and Best Practices to all claims.
• Developing and employing creative resolution strategies.
• Managing litigated claims.
• Negotiating disposition of claims with insureds and claimants or their legal representatives.
• Recognizing and implementing alternate means of resolution.
• Managing both allocated and unallocated loss adjustment expenses.
• Attending depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
• Updating appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
• Recognizing cases, based on severity/complexity protocols that should be transferred to another level of claim professional and refers on a timely basis.
• Appropriately dealing with information that is considered personal and confidential.
• Fulfilling specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions and inquiries from agents and brokers.
• Representing the company as a technical resource, attending legal proceedings as needed, acting within established professional guidelines as well as applicable state laws.
• Actively providing mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
• Sharing accountability with business partners to achieve and sustain quality results.
• Evaluating all claims for recovery potential; directly handles recovery efforts and/or engages and directs Company resources for recovery efforts.

• Bachelor’s Degree.
• 4 years bodily injury litigation claim handling experience.
• Advanced level knowledge in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
• Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
• Able to make independent decisions on most assigned cases without involvement of supervisor.
• Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices.
• Openness to the ideas and expertise of others actively solicits input and shares ideas.
• Strong customer service skills.
• Demonstrated coaching, influence and persuasion skills.
• Strong written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
• Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
• Attention to detail ensuring accuracy.

• Health Insurance
• 401(k) matching
• Retirement
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Taking care of our customers, our communities and each other. That’s the Travelers Promise.