Production Support Tech Lead - GenAI
AIG
Charlotte, NC, U.S.
Full-time
Posted Dec 30, 2025
Full time
Compensation
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About the role
Production Support Tech Lead - GenAI
Responsibilities
- Operational Excellence & Business Continuity plan
- Complainant and managing risk to production environment
- Clear and detailed knowledge management
- Monitoring cost and usage
- Innovation & Continuous Improvement
- Define and establish Metrics & Performance for all the application under the GenAI Assist program
Requirements
- 10+ years of experience with providing support of application platforms at the enterprise level
- Good knowledge in process to handle L2/L3 production issues
- Hands on experience on collaboration with multiple stakeholders / managers to perform incident management conduct RCAs and drive continuous improvement in application stability
Benefits
- 401k matching
- Health insurance
- Flight privileges
About the Company
AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services.
Job Details
Salary Range
Salary not disclosed
Location
Charlotte, NC, U.S.
Employment Type
Full-time
Original Posting
View on company website