Patient Experience Manager

Responsible for developing strategies to drive outcomes and accountability that will increase patient satisfaction. This position collaborates with leaders, physicians, staff, and vendors to ensure a mission-driven and safe experience for patients, their families, guests, and team members.

• Responsible for developing strategies to drive outcomes and accountability that will increase patient satisfaction.
• Provides support and consultation for developing department-specific patient surveys.
• Identifies trends in complaints and refers quality of care and safety issues to appropriate leadership.
• Trains staff on Patient Experience to ensure consistent and high-quality service.
• Facilitates strategic and operational changes to improve patient experience.

• Bachelor's degree
• 5+ years
• Proficiency in Word, Excel, data base management and trending reports required.

• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

AdventHealth is a faith-based not-for-profit 626-bed tertiary-level acute care hospital located in the uptown district of Tampa, Florida, specializes in advanced cardiovascular medicine, neuroscience and neurology, digestive health, orthopedics, womens services, pediatrics, oncology, endocrinology, bariatrics, wound healing, sleep medicine and general surgery including minimally invasive and robot-assisted procedures.