Technical Support Engineer (Security & Compliance, MECM)

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience.
• 3+ years experience working in a customer-facing role (e.g., internal and/or external).
• 3+ years experience working on technical projects.
• CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
• MECM : Experience in Microsoft Configuration Manager (current branch and previous versions) and Preferred Microsoft Intune.
• Microsoft Endpoint Manager Administration, High Availability for Sites, MECM Hierarchies, and Architecture.
• Knowledge and advanced troubleshooting skills with Microsoft MECM/SCCM.
• Experience in WSUS, Software Update Management, Windows updates implementation and troubleshooting
• Addtional skills: Operating Systems Concepts – Active Directory, Security, OS Internals
• Networking concepts – DNS, DHCP, protocols, Devices
• IIS Concepts – Configuration, Architecture, SSL and Kerberos
• Strong experience in Windows 2012 R2 , 2016, 2019 & 2022 server
• Tools – Netmon, Perfmon,Procmon, SQL Profiler & Procmon
• Basic SQL Server Administration concepts

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.