Claims Adjuster, TPA Oversight

Claims Adjuster, TPA Oversight

• Analyze and process bodily injury and third-party property damage claims
• Ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims
• Identify and evaluate coverage issues
• Prepare comprehensive coverage letters with supervisory review and analysis
• Maintain diaries and complete tasks within required timeframes
• Process and pay invoices within a timely manner
• Coordinate vendor referrals for additional investigation and/or litigation management
• Calculate and assign timely and appropriate reserves
• Refer case as appropriate to supervisor and management
• Respond to requests or directions in a professional and timely manner
• Attend arbitrations, mediations, settlement conference and trials
• Successfully complete required State licensing examinations and continuing education requirement
• Communicate with all internal business partners including underwriters
• Partner with TPA Governance and Relationship Management to help TPA’s and Insureds comply with claim handling and reporting guidelines
• Work with TPA Claims Financial to check the accuracy of TPA financials ensuring alignment with TTPO financials

• 4 plus years of General Liability/Auto claims experience
• Experience with complex and high exposure General Liability Bodily Injury and Property damage claims
• Excellent communication skills (verbal/written) and strong negotiation skills
• Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures
• Strong technical expertise interpreting insurance contracts
• In-depth knowledge of claim handling procedures, claims performance strategies, and claim best practices
• Advanced analytical and problem-solving skills
• Demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking
• Creativity in resolving challenging business problems, as well as ability to achieve business goals and objectives

• 401k matching
• Health insurance
• Flight privileges
• Volunteer Time Off and Matching Grants Programs

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions.