Customer Service Specialist (Bilingual)

Customer Service Specialist (Bilingual) job at Abbott | Abbott Careers

• Handle inbound and outbound calls in a fast-paced, high-volume call center
• Interact with customers to assist with demographic, member plan and physician changes, as well as collecting results and creating supply orders
• Provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints
• Provide testing support, product overview, and basic technology instructions
• General assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring

• High School diploma or equivalent
• 1-2 years of high call volume call center experience
• Communicate clearly and concisely, both in writing and verbally with others in a professional manner
• Strong computer skills, proficiency navigating multiple websites and platforms
• Proficient with Microsoft office programs and smart devices
• Versatility, flexibility, and willingness to work within constantly changing priorities
• Bilingual in Spanish

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit
• 401k matching
• Health insurance
• Flight privileges

Abbott is a global healthcare leader that helps people live more fully at all stages of life