Express Claims Examiner, Pacific

Join us as a Claims Examiner to grow your experience in Commercial Insurance Claims. Make your mark in Express Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

• To resolve claims within your authority in a cost-effective manner by ensuring that claims are accurately assessed as to indemnity, liability, and quantum.
• To control claims related expenses by appointing external service providers only when necessary and properly managing such service providers when they are appointed.
• Take a proactive approach to claims management i.e., determining at earliest juncture indemnity, liability, and quantum with a view to actioning matter to finalisation.
• Maintain the departments primary service standards
• Manage allocated claims portfolio in accordance with all department issued and company guidelines and procedures
• Manage external service providers retained by AIG or the insured to ensure cost effective outcomes and compliance with agreed service commitments
• Communicate and manage issues on cover and quantum to clients and brokers quickly clearly and efficiently using all forms of communication
• To ensure large claims are reported in a timely fashion to senior management and claims management in accordance with Best Practice guidelines
• Develop a sound understanding of, and ability to operate AEGIS, One Claim, and any other claims related systems.
• Promptly acknowledge all claims and respond to all customer enquiries in a friendly and helpful manner
• Form a view about policy response to notifications as promptly as possible and communicate that view to the external customer in a clear and concise manner which enhances the company’s relationship with that customer.
• Build and maintain solid relationships with colleagues, other AIG personnel, clients, brokers, sponsors, and other external parties
• Embrace a learning culture and environment and identify / communicate areas of improvement

• Previous experience with Commercial Insurance Claims (preferable)
• Strong communication skills with ability to adapt as the need requires
• Problem solving skills with strategic planning and execution
• Ability to drive outcomes in a proactive manner
• Situational adaptation in approach to achieve positive outcomes
• Able to work autonomously but within a team environment
• Appreciation of different stakeholder’s interests both internally and externally with a willingness to assist as required
• Open minded, inclusive and reasonableness in approach in dealings with all claims related parties

• 401k matching
• Health insurance
• Flight privileges

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.