AMR Coordinator - Onsite

The AMR Coordinator Clinics is responsible for providing AMR education and development that promotes efficient utilization and optimization of the AMR as outlined in the above summary and in the detailed essential duties and responsibilities listed below for the assigned market/area.

• Teaches and promotes standard utilization and standard workflows that are in alignment with the enterprise expectations and policy.
• Performs preliminary assessment of new physician practices (including urgent care and walk-in clinics) prior to Go-Live.
• Monitors/ensures adherence to AMR standard workflows (both clinical and non-clinical; loops in PPSI and market leadership as appropriate for non-clinical).
• Accountable for ongoing assessments of end-user competencies.
• Prepares and uses reports to assess, monitor and improve utilization.
• Responsible for the on-boarding and preparedness of all new clinical staff and providers (i.e. learning module completion; at the elbow support first two weeks, etc.).
• Conducts regular and as needed clinical education sessions for staff and providers in a classroom environment.
• Schedules training resources with Quality Leads as needed to ensure all quality goals are met and all providers can successfully attest.
• Maintains EPCS enrollment and current identification.
• Conducts regular audits of the AMR to ensure termed providers are fully termed in the AMR, end users are blocked, and interface feeds are terminated.
• Consults with local market leadership as requested (Administrator, Sr. Director Clinics, Director of Clinics, Medical Director, Medical Informatics Officer, etc.) on strategic development of necessary resources to achieve accountability and organizational goals and to ensure interoperability among software applications.
• Collaborates with local practice leadership to communicate AMR changes or significant AMR related information to ALL end users of the AMR.
• Reviews clinical inbox task numbers and collaborates with managers, providers, and staff to take action on aged tasks.
• Hardwires workflows needed to ensure timely completion of AMR tasks; ensuring tasks are being sent to the appropriate end users and joining AMR meetings when requested to report on outliers and aged tasks.
• Collaborates with the billing team to ensure all in office procedures, vaccines, DMEs, and injectable medications are appropriately mapped/captured.
• Ensures end users are trained on the importance of patient portal enrollment and collaborates with market leadership and/or non-clinical trainer(s) (if applicable) to ensure front desk teams are capturing necessary information.
• Follows the “Go-Live Success Program” onboarding expectations including providing the expected “at the elbow” go-live support or ensuring a “super user” is assigned to fulfill the expectations.
• Follows onboarding clinical request protocols for all new providers.
• Performs other duties as assigned.

• H.S. Diploma or GED required
• Associate Degree in a related field preferred
• 1-3 years of experience in health information management (HIM) or medical records administration required
• Knowledge of the organization’s policies, procedures, systems, and objectives
• Knowledge of healthcare informatics and Electronic Health Records systems
• Knowledge of healthcare governmental regulations and compliance requirements
• Ability to plan, organize, and lead
• Ability to communicate effectively both in writing and verbally
• Ability to exercise initiative, sound judgment, and problem-solving techniques
• Ability to build consensus, motivate disparate team members, handle difficult situations, and provide conflict resolution with knowledge of when to escalate to market leadership and/or corporate leadership including AMR leaders
• Ability to develop and maintain effective relationships with medical and administrative staff, patients, providers, leadership, and the public
• Ability to handle information in a confidential manner

• health insurance
• 401(k)
• licensure/certification reimbursement
• tuition reimbursement
• student loan assistance