Manager, AI/ML Strategy

The Manager, AI/ML Strategy is a hands-on role dedicated to supporting the discovery and delivery of AI and machine learning opportunities across Universal Destinations & Experiences.

• Mine internal data, market trends, and user feedback to surface AI/ML ideas that advance company objectives.
• Define and continuously refine a multi-horizon AI/ML product roadmap that balances quick wins with longer-term bets.
• Prioritize initiatives using objective criteria (value, effort, risk, strategic fit).
• Lead rapid experiments, proofs-of-concept, and pilots to confirm technical viability and commercial impact.
• Establish success metrics and conduct ROI / cost-benefit analyses.
• Present recommendations and secure go/no-go decisions from executive stakeholders.
• Serve as primary liaison between technical teams and business units, translating requirements and evangelizing AI/ML value.
• Track milestones, remove roadblocks, and ensure solutions meet quality, privacy, and ethical-AI standards.
• Craft communication plans and training assets to drive adoption and measurable outcomes.
• Maintain transparent reporting on portfolio status and results.
• Evaluate external platforms, research institutions, and startups that accelerate time-to-value.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

• 7+ years in data science, AI/ML strategy, product management, product strategy or related roles delivering data-driven or AI/ML-enabled solutions.
• Demonstrated record of launching at least one end-to-end AI/ML product or feature in a complex organization; or equivalent combination of education and experience.

• Competitive compensation package
• Opportunities for career growth and development
• Collaboration with cross-functional teams and external partners

Universal Orlando Resort is a world-renowned resort that offers a unique and immersive entertainment experience.