Cloud Solution Architect – AI Business Applications (Dynamics 365)

Join CE&S and help us accelerate AI transformation for our customers and the world. We are looking for a Cloud Solution Architect – AI Business Applications (Dynamics 365), who is passionate about driving our customers’ business applications, enabling low code agility and transforming those customers with AI.

• Acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities
• Be the Trusted Advisor: Contributes to identification of customer/partner problems and translates them into business applications or business process-oriented solutions aligned with customer outcomes and ROI goals, relative to competitive offerings.
• Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience
• Delivers solutions using company methodologies and proven practices/patterns to support customer readiness and goals.
• Identify opportunities: Identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale by communicating a clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation.
• Resolve blockers with urgency: Identifies, escalates and mitigates blockers to accelerate solution deployment and usage with minimal guidance.
• Identify opportunities: Identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale by communicating a clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation.
• Execute with Operational Excellence & Agility: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record.
• Focus on Continuous Upskilling & Improvement: Demonstrates technical readiness aligned to solution area priorities and Customer Success Unit (CSU)/corporate initiatives.
• Engage in Communities: Demonstrates industry knowledge and helps grow recognition for Microsoft AI Business Process solutions by developing materials and collateral for presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) as assigned.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience.

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.