Customer Service Agent (NCE)

Customer Service Agent (NCE)

• Monitoring all business partners’ activities.
• Safety and security compliance.
• Supporting Station Manager/OSMs in all administrative duties (budgeting, cost control, invoice processing, personnel paperwork, etc.).
• Completing and forwarding statistics, reports, inventories, passenger complaints, insurance claims, and Complaint Resolution Official responses.
• Maintaining communication and coordination channels with DL leadership and peers within and outside the station.
• Oversight of the flight turns, coordinating with various actors involved in the efficient turnaround of aircraft servicing, including all tasks necessary to handle customers and their baggage acceptance.
• Troubleshooting connecting failures to offer reroutes to inconvenienced customers.
• Assisting customers with inquiries related to baggage, lost and found, commercial disputes, and overall assistance.
• Practicing safety conscious behaviors in all processes and procedures.
• Performing station compliance checklists and audits, handling station supplies ordering, and exercising station cost controls.
• Handling all facets of work associated with ticketing and making reservations, including tagging and lifting passengers’ baggage to a belt for ramp delivery.
• Proactively greeting customers, assessing their needs, explaining Delta's available technology alternatives, and directing them appropriately.
• Positively impacting customers' use of airport technology to ensure a better, faster, and friendlier experience.
• Displaying a positive image of Delta.
• Keeping customers informed while ensuring service delivery.
• Efficiently coordinating with internal resources under pressure and time constraints to dispatch flights on time.
• Performing various duties according to assigned functional work areas; agents may be cross-utilized and required to perform all functions depending on location and operational needs.
• Subject to rotating shifts and off days.
• Additional tasks may be assigned based on operational and business needs.

• Requires a strong background and extensive experience in Airport Customer Service above wing functions in an airline or ground handling company.
• Minimum required experience in the Airport Above Wing space: 1 to 2 years.
• Below wing experience required.
• Must be able to balance multiple priorities, working with different business partners and answering customers' needs within established time constraints.
• Must be proficient in MS Office applications.
• Must be in possession of a valid Driver's License for France.
• Must be fluent in both English and French (speak, read, write).
• Must be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays. If currently employed by Delta, must be performing satisfactorily in current position.
• Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.

• Analytics
• Marketing

Delta Air Lines, Inc. is an equal opportunity employer including disability/veteran.