Principal Associate, Cyber UX Designer and Product Owner

Capital One is seeking a UX Designer in the product organization to help design new game-changing cybersecurity solutions based on threat, data, and design thinking to enable CSOC operations.

• Clearly articulate and advocate target persona, customer benefit, and value of features across teams
• Leverage technical knowledge and skills on how systems work and how code is built to develop new UX designs effectively support engineering teams in delivering value
• Utilize strong customer research and insights following best practices design patterns to represent the voice of the customer to the engineering team(s)
• Incorporate design thinking and analytics to inform product design
• Plan and conduct user interviews to understand pain points, needs, and behaviors
• Create design prototypes, site maps, and flow charts to aid in the development of new products
• Contribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteria
• Lead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teams
• Prioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activities
• Act as a technical advisor to the product manager, engineering, and other stakeholders
• Collaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremonies
• Support teams through escalation and resolution of impediments
• Drive performance and innovation with data-driven insights
• Proactively identify opportunities when key metrics on security, resilience and performance for your product(s) are not performing
• Maintain technical and risk credibility with your own team(s) and with partners across our technology organization

• At least 3 years of experience in UX and UI design building new applications
• At least 3 years of experience conducting user interviews
• At least 2 years of experience working in cybersecurity or information technology
• At least 1 year of experience in digital product management

• 401k matching
• Health insurance
• Flight privileges
• Long term incentives (LTI)
• Cash bonus(es)

Capital One is a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale.