Employee Assistance Program, Clinical Counselor

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

• Provides telephone-based consultation, counseling and informational services to members.
• Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care.
• Assesses member’s immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.
• Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.
• Determines appropriate intervention, action steps in dealing with member’s situational concerns including members in crisis.
• Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and worklife concerns.
• Can consist of individual, joint or family sessions.
• Can be stand alone or on-going sessions.
• Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the member’s theory of change.
• Uses appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or biopsychosocial functioning of members.
• Provides intensive case management and consultation for clinical risk cases and management referrals.
• Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs
• Assists members with linkage to resources to aid in the alleviation of stressors
• Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members
• Interacts with internal and external providers as appropriate to discuss clinical questions and concerns regarding specific cases
• Provides consultation to supervisors and other account representatives in order to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty, critical incidents and other work related problems

• 1+ year of crisis intervention skills required
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.
• 24x7x365 call center coverage needed, holiday coverage may be required

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues (including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching)
• Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

CVS Health is a leading health solutions company that reaches millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.