Senior Group Manager Agency Lending Operations - Director

The successful candidate will be responsible for Operational Service supporting the Agency Securities Lending Business in partnership with the broader team. The role will require the candidate to support driving strategy across operational process and partnering with Technology to ensure that client experience across Transaction Management, Asset Services, Tax and Middle Office meets the highest standard.

• Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
• Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management.
• Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally.
• Simplify technology across the group, with key focus on client query tooling and reporting.
• Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes.
• Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience.
• Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed.
• Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function.
• Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams.
• Identify business opportunities to increase share of wallet

• Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
• Understanding the Client-Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities.
• Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
• Experience in managing financials and resources associated to a global function
• Problem solving, process improvement, self-starter and results oriented
• Experience in dealing/managing clients whilst representing an Operational function.
• Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
• Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• Discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

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