Supervisor Aircraft Appearance-MDW

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Supervisor Aircraft Appearance supports our Purpose by providing overall supervision, performance management, training, and support of assigned Aircraft Appearance personnel and operations. This role provides positive leadership and ensures Aircraft Appearance delivers legendary Customer Service to both internal and external Customers. The Supervisor Aircraft Appearance is a skilled communicator and strong people leader who looks forward to making a meaningful impact on Technical Operations in Chicago (MDW).

• Provides supervision of all Aircraft Appearance Technicians on duty
• Ensures workplace safety and that all OSHA and HAZMAT requirements are met
• Ensures compliance with all TSA security requirements
• Monitors productivity and labor hour requirements
• Ensures the collective bargaining agreement is followed
• Requests, assigns, and approves overtime
• Ensures compliance of Aircraft Appearance program and task card requirements
• Monitors, inspects and approves the completed work of aircraft exterior and interior cleaning performed on shift
• Monitors Lead Appearance Technician assignments of personnel
• Maintains accurate records of work accomplished each shift and provide turnover report
• Ensures the Hangar and Line facilities are clean before the end of the shift
• Monitors and orders cleaning supplies and notifies the Manager of Aircraft Appearance of any needs
• Monitors sick leave and leaves of absence of all Appearance Technicians and takes appropriate action, including discipline when necessary
• Ensures Aircraft Cleaning Vendor is complying with proper cleaning and security search procedures/policies and documentation
• Conducts quality audits on Aircraft Cleaning Vendor and submits results to both SWA and Vendor Leadership
• May perform other job duties as directed by Employee's Leaders

• Ability to think like an owner. Demonstrates a high level of responsibility and provides direction in a Team-oriented, cross-functional environment
• Ability to communicate in a flexible and effective manner (written, oral, interpersonal)
• Ability to work independently to achieve results and in a Team environment
• Ability to apply logical approaches to solving problems and identifying solutions
• Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.)
• Skilled in team-building and consensus-building
• Ability to build strong interpersonal relationships and lead through influence
• Ability to learn and utilize all Southwest Airlines and Tech Ops Department software programs
• Skilled ability to lead, and to establish a positive attitude with assigned personnel and other Company Employees
• Licensing/Certification: Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
• Physical Abilities: Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to access restricted areas requiring climbing, crawling, and kneeling

• Competitive market salary
• Fly for free, as a privilege, on any open seat on all Southwest flights
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
• Profit-sharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.